Who We Are
We're Say Pro Solution, a digital agency that helps companies build mobile apps and web platforms. Our office is located at 7901 4th St N Ste 29006 St. Petersburg, FL 33702, and you can reach us at info@sayprosolution. We've been helping over 60 clients build and launch more than 85 projects across mobile, CRM, and web platforms, and we take the privacy and security of your personal information very seriously.
What This Policy Covers
This privacy policy explains in detail how we collect, use, protect, and handle your personal information when you visit our website, work with us on projects, or get in touch with us in any way. We believe transparency is crucial, and you should know exactly what happens with your data from the moment you first interact with us. This policy applies to all our services, including user interface design, web development, mobile app development, quality assurance and testing, and Shopify and WordPress builds.
Information We Collect
When You Visit Our Website
Every time you visit our website, we automatically collect certain basic browsing information to help us understand how our site is being used and to improve your experience. This includes your IP address, which tells us your general location, the type of browser you're using whether it's Chrome, Firefox, Safari, or others, information about your device such as whether you're on a phone, tablet, or computer, and which pages you visit and how long you spend on each one. We also use cookies, which are small files stored on your device that help our website remember your preferences and work more efficiently. These cookies help us remember if you've visited before, what language you prefer, and other settings that make your browsing experience smoother.
When you fill out any of our contact forms, whether you're requesting a consultation, asking about our services, or telling us about your project, we collect your name, email address, phone number, company details, and any information you provide about your project needs. This information is essential for us to understand what you're looking for and how we can help you achieve your goals.
When You Work With Us
Once you become a client, we collect much more detailed information to ensure we can deliver exactly what you need. This includes comprehensive project details such as information about your business, your specific project requirements, your goals and objectives, technical specifications, target audience information, and any constraints or special considerations we need to be aware of. We also maintain detailed communication records including all our email exchanges, messages through various platforms, notes from our meetings and calls, phone call summaries, and any feedback or revisions you provide throughout the project
For billing and payment purposes, we collect your complete billing details including company name and address, contact information for invoicing, and project costs and payment schedules. However, it's important to note that we don't store credit card numbers or other sensitive payment information on our systems. Instead, we use secure third-party payment processors who handle this information according to the highest security standards.
We also work with various project files that you share with us, which might include documents related to your business, images and graphics for your project, existing website or app data, branding materials, content you want us to include, and any other materials necessary for completing your project successfully.
From Third Parties
Sometimes we receive information about you from other sources, which helps us provide better service and understand your needs more completely. This might come from business partners who refer you to us and provide context about your project needs, social media platforms when you interact with our content or mention us in posts, professional networks like LinkedIn when you connect with us or engage with our company page, or other service providers who might be working on related aspects of your project.
How We Use Your Information
Provide Our Services
The primary reason we collect your information is to provide you with exceptional service throughout your entire project journey. We use your information to thoroughly understand your project needs and create detailed, accurate proposals that address your specific requirements. During the design and development phase, we reference your information constantly to ensure we're building exactly what you envisioned and meeting all your technical and business requirements.
Communication is crucial to successful project delivery, so we use your contact information to keep you updated on progress, ask questions when we need clarification, share demos and prototypes, schedule meetings and calls, and ensure you're always informed about where your project stands. When you need customer support, whether during development or after launch, we use your information to quickly understand your situation and provide effective solutions.
Improve Our Business
Your information also helps us continuously improve our services and business operations. We analyze website usage patterns to understand which pages are most useful, what information visitors are looking for, and how we can make our site more helpful and user-friendly. We track which services are most popular, what types of projects generate the most interest, and what questions potential clients ask most frequently, allowing us to better focus our expertise and resources.
With your explicit permission, we may create case studies that showcase successful projects, helping future clients understand how we work and what results they can expect. We also use aggregated, non-personal information to understand industry trends and improve our service offerings.
We occasionally send updates about our services, new capabilities, or industry insights to clients and contacts who have expressed interest in staying connected with us. However, you can unsubscribe from these communications at any time, and we make sure every email includes an easy way to manage your preferences.
Legal Requirements
Like all businesses, we have certain legal obligations that require us to collect and maintain information. We keep detailed records for tax purposes and business compliance, ensure we meet all relevant laws and regulations in our industry, maintain documentation that protects both our business and your interests, and preserve important project information that might be needed for legal or business purposes in the future.
Who We Share Information With
We understand that your information is valuable and sensitive, so we're extremely careful about who gets access to it. We only share information when it's necessary for providing our services or required by law, and we always ensure appropriate protections are in place.
Our Team
Your information is accessible to our employees and contractors who need it to complete your project successfully. This includes our designers who need to understand your brand and requirements, developers who build your applications according to your specifications, project managers who coordinate all aspects of your project, quality assurance testers who ensure everything works perfectly, and customer support staff who help with any questions or issues.
Every member of our team, whether full-time employee or contractor, signs comprehensive confidentiality agreements that legally bind them to protect your information. We also provide regular training on privacy and security best practices to ensure everyone understands their responsibilities.
Service Providers
We work with carefully selected third-party companies that help us run our business efficiently and securely. These include web hosting providers who keep our website and your project files secure and accessible, email services that help us communicate effectively while maintaining security, payment processors who handle financial transactions securely without us ever seeing your credit card details, cloud storage providers who ensure your project files are safely backed up and accessible when needed, and analytics tools that help us understand how our website is performing.
All these service providers are required to maintain the same high standards of data protection that we do, and we only work with companies that demonstrate strong security practices and privacy commitments.
Legal Requirements
There are limited circumstances where we might be required to share information, such as when required by law, court orders, or legal processes, when necessary to protect our legal rights or the rights of our clients, in response to valid requests from law enforcement or regulatory authorities, or when needed to prevent fraud or other illegal activities.
Business Transfers
In the unlikely event that we sell our business, merge with another company, or undergo significant restructuring, your information might be transferred as part of that business transaction. However, any new owner would be required to honor the same privacy commitments we've made to you.
We want to be absolutely clear about one thing we never do: we never sell your personal information to marketers, advertisers, data brokers, or anyone else. Your information is not a product we sell, and it never will be.
How We Protect Your Information
Protecting your information is one of our highest priorities, and we invest significantly in security measures to keep your data safe. All information transmitted between your browser and our servers is encrypted using industry-standard SSL technology, which means that even if someone intercepts the data, they cannot read it. Our servers and databases use strong encryption to protect stored information, ensuring that your data remains secure even if our systems were somehow compromised.
We implement strict access controls that ensure only authorized team members can access your information, and only the specific information they need for their role. Every team member has unique login credentials, and we regularly review and update access permissions. We also maintain detailed logs of who accesses what information and when, helping us monitor for any unusual activity.
Our technical team keeps all our systems updated with the latest security patches and upgrades, regularly monitors our infrastructure for potential vulnerabilities, and works with security professionals to ensure we're following best practices. Your data is stored on secure servers with comprehensive backup systems that protect against data loss while maintaining the same high security standards.
We provide regular training to all our team members on privacy and security best practices, ensuring everyone understands their role in protecting your information. This includes training on recognizing phishing attempts, proper handling of sensitive information, secure communication practices, and incident response procedures.
Your Rights and Choices
We believe you should have complete control over your personal information, and we've designed our processes to make it easy for you to exercise your rights.
Access and Updates
You have the right to request a complete copy of all the information we have about you, including project files, communication records, and any other data we've collected. We'll provide this information in a clear, understandable format within a reasonable timeframe. If any of the information we have is incorrect or outdated, you can ask us to correct it, and we'll make the changes promptly. You can also update your contact preferences at any time, letting us know how and when you prefer to be contacted.
Data Deletion
If you want us to delete your information, you can request this at any time, and we'll remove your data from our active systems. However, there are some exceptions where we may need to retain certain information for legal requirements such as tax records, contractual obligations like warranty periods, or legitimate business interests such as preventing fraud. When we do need to retain information for these purposes, we'll explain exactly what we're keeping and why.
Marketing Communications
You have complete control over the marketing communications you receive from us. You can unsubscribe from our newsletters and promotional emails at any time using the unsubscribe link in every message, or by contacting us directly. You can also opt out of non-essential communications while still receiving important project updates and service-related messages.
Cookies
Most web browsers allow you to control how cookies are handled on your device. You can typically choose to accept all cookies, reject all cookies, or be notified when a cookie is being set so you can decide on a case-by-case basis. Keep in mind that some features of our website might not work properly if you disable cookies, but basic browsing and contact functionality will still be available.
To exercise any of these rights, simply send us an email at info@sayprosolution with your request, and we'll respond promptly with information about next steps.
How Long We Keep Your Information
We keep different types of information for different periods, based on legal requirements, business needs, and your preferences. For website visitors who haven't become clients, we typically keep basic analytics data for up to two years to help us understand how our site is being used and identify areas for improvement. However, if you contact us through our website forms, we keep that contact information for up to three years unless you ask us to delete it sooner.
For active projects, we maintain all project data while we're working together to ensure we can provide the best possible service and support. This includes all communication, project files, revisions, and related documentation. After a project is completed, we keep project files and communications for five years for several important reasons including providing ongoing support if you need it, resolving any questions that might arise, learning from successful projects to improve our services, and meeting legal and contractual obligations.
Financial records, including invoices and payment information, are kept for seven years to comply with tax regulations and business legal requirements. However, as mentioned earlier, we don't store sensitive payment information like credit card numbers, as this is handled securely by our payment processors.
If you specifically request that we delete your information, we'll honor that request while explaining any legal or contractual requirements that might prevent complete deletion of certain records.
International Data Transfers
Our primary operations are based in the United States, specifically in St. Petersburg, Florida. If you're located outside the United States, your information will be transferred to and processed in the US. We ensure that appropriate protections are in place for any international transfers, including working only with service providers who meet international standards for data protection and implementing contractual safeguards that protect your information regardless of where it's processed.
For clients in the European Union, we ensure compliance with GDPR requirements for international data transfers, including implementing appropriate safeguards and ensuring your rights are protected regardless of where your data is processed.
Children's Privacy
Our services are designed specifically for businesses and professional organizations, not for children under 13 years of age. We don't knowingly collect personal information from children, and our website and services are not directed toward children. If we discover that we've accidentally collected information from a child under 13, we'll delete that information immediately. If you're a parent or guardian and you believe your child has provided us with personal information, please contact us right away so we can address the situation.
Changes to This Policy
We may need to update this privacy policy from time to time as our business evolves, new technologies emerge, or legal requirements change. When we do make changes, we'll post the updated version on our website and update the "last updated" date at the top of this policy.
For minor changes that don't affect your rights or how we use your information, we'll simply post the updated policy. For significant changes that materially affect your privacy rights or how we collect, use, or share your information, we'll email all our clients and contacts to notify them of the changes and explain what's different.
We'll never reduce your privacy rights without your explicit consent, and if any changes require your consent, we'll ask for it clearly and directly.
Contact Us
We're committed to transparency and open communication about privacy matters. If you have any questions about this privacy policy, concerns about how we're handling your information, or requests related to your data, we're here to help and respond promptly.
You can reach us by email at info@sayprosolution, and we typically respond to privacy-related inquiries within one business day. You can also contact us by mail at our office address: 7901 4th St N Ste 29006 St. Petersburg, FL 33702. For urgent privacy concerns, you can also call us during business hours, though email is usually the most efficient way to handle detailed privacy questions.
State-Specific Rights
California Residents
If you're a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights regarding your personal information. You have the right to know exactly what personal information we collect about you and how we use it, including the categories of information, the sources we collect it from, the business purposes for collection, and the categories of third parties we share it with.
You have the right to delete your personal information, with certain exceptions for information we need to retain for legal compliance, completing transactions, or other specified purposes. You have the right to opt out of the "sale" of personal information, though it's important to note that we don't sell personal information as that term is traditionally understood.
You also have the right to non-discrimination, meaning we won't treat you differently for exercising your privacy rights. We won't deny you services, charge different prices, or provide different quality of service because you've made a privacy request.
European Union Residents
If you're located in the European Union, the General Data Protection Regulation (GDPR) provides you with comprehensive rights regarding your personal data. You have the right to access your personal data and receive information about how we process it. You have the right to rectification, meaning you can ask us to correct inaccurate or incomplete personal data.
You have the right to erasure, sometimes called the "right to be forgotten," which allows you to ask us to delete your personal data under certain circumstances. You have the right to restrict processing, meaning you can ask us to limit how we use your data in certain situations.
You have the right to data portability, which means you can ask us to provide your personal data in a structured, commonly used format that you can transfer to another service provider. You also have the right to object to processing of your personal data for certain purposes, including direct marketing.
Cookies and Tracking Technologies
Our website uses various cookies and similar tracking technologies to enhance your browsing experience and help us understand how our site is being used. Essential cookies are necessary for our website to function properly and cannot be disabled. These include cookies that remember your session as you navigate between pages and cookies that help our contact forms work correctly.
Analytics cookies help us understand how visitors interact with our website by collecting information about which pages are visited most often, how long people spend on different pages, and what paths visitors take through our site. This information is aggregated and anonymous, meaning we can't identify individual users from this data.
Preference cookies remember your choices and settings to make your experience more personalized. These might remember your language preference, whether you've dismissed certain notifications, or other preferences you've indicated.
Marketing cookies help us measure the effectiveness of our marketing efforts and deliver more relevant content. These cookies might track whether you've visited our site from a particular source, such as a social media platform or search engine, helping us understand which marketing efforts are most successful.
You have control over these cookies through your browser settings. Most browsers allow you to view, manage, and delete cookies, and to set preferences for future cookies. However, please note that disabling certain cookies might affect the functionality of our website, though basic browsing and contact features will continue to work.
Data Security Incidents
Despite our best efforts to protect your information, we recognize that no security system is perfect. In the unlikely event of a data security incident that affects your personal information, we have comprehensive procedures in place to respond quickly and effectively.
We would immediately investigate the incident to understand what happened and what information might have been affected. We would take immediate steps to contain the incident and prevent any further unauthorized access. We would assess the risk to affected individuals and determine what notifications are required by law.
If legally required or if we determine that you might be at risk, we would notify you promptly about the incident, including what information was involved, what we're doing to address the situation, and what steps you can take to protect yourself. We would also work with law enforcement and regulatory authorities as appropriate and take additional security measures to prevent similar incidents in the future.